Bulk Rename Utility crashing

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Re: Bulk Rename Utility crashing

Postby therube » Wed Aug 14, 2019 2:10 pm

That particular (EXIF) issue was asked here, viewtopic.php?p=11587#p11587.
So I guess we can say that part of the issue (the crash) still exists (with "invalid") EXIF dates.
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Re: Bulk Rename Utility crashing

Postby Admin » Wed Sep 11, 2019 7:43 am

Fixed in version 3.2
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Tue Sep 17, 2019 4:19 am

Hi had problems with earlier versions on windows 10 1903 latest service-packs and updates, fresh install and new install of bru 3.2.0.1 still issues.

Installs ok, and launches fine, as soon as i select a directory it freezes and hangs, regardless of the directory or folder.

What can I do to either help troublshoot or do it myself, tried installing and running as admin, no change. on X64 edition of W10 Pro.
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Re: Bulk Rename Utility crashing

Postby Admin » Tue Sep 17, 2019 6:21 am

Hi, can you retry a few times on the same folder please? thanks
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Tue Sep 17, 2019 8:37 am

Thanks Admin, tried it 5 times in a row in the root drive of my data drive (no OS root drive)

in the bottom banner says Scanning D:\ ESC to cancel then the program quits

Same result.
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Re: Bulk Rename Utility crashing

Postby Admin » Tue Sep 17, 2019 9:25 am

Do you have "Subfolders" switched-on in filter (12) ?
What files are in the root? What folders? Does it freeze/crash also if you have "Folders" off in filter (12) ?

thanks
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Tue Sep 17, 2019 10:57 am

no, defaults only, as i have not been able to run it, have now set folders on and then off and files on then off, and still the same result., installed it onto another laptop same issue windows 10 1903 64 pro again
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Re: Bulk Rename Utility crashing

Postby Admin » Tue Sep 17, 2019 11:37 am

We have Win 10 1903 and tested BRU on it again but can't recreate issue.... any particular info about drive d:\ ? formatted as NTFS? What files or folders in the root? Special characters? Language of the system is English or different? thanks!
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Tue Sep 17, 2019 11:54 am

hi yes, NTFS format, nothing special in the root, as it is a non os partition on the internal pcie ssd.

no special characters, just single words, no spaces etc in folder names, language is UK english.
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Re: Bulk Rename Utility crashing

Postby Admin » Wed Sep 18, 2019 8:17 am

Hi, could you write to support, please? We would like you to download a special debug version which will log info that should help us debug this issue. thank you
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Wed Sep 18, 2019 1:38 pm

just did, thank you
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Mon Sep 30, 2019 2:18 am

as per our email correspondence, BRU debug version still ended without logging anything
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Re: Bulk Rename Utility crashing

Postby Admin » Fri Oct 04, 2019 2:14 am

Yes, we are having trouble recreating this crash on our machines and the debug version we sent does not log info when crashing, unfortunately. :(
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Re: Bulk Rename Utility crashing

Postby Growltiger » Sun Oct 06, 2019 12:43 pm

Just for fun I tried it on my D: drive, ticking the Files, Folders and Subfolders boxes on the Filter. Same version of Windows 10 Pro, 1903, and same BRU, 3.2.0.1.
It took several minutes to display the list of files as there were 208,000 of them, but it didn't crash.

I suggest you check the drive is not corrupt. In File Explorer: Click on drive, Properties/Tools/Check.
Also run CrystalDiskInfo to check the drive isn't dying - view the SMART data held in the drive. https://crystalmark.info/en/
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Re: Bulk Rename Utility crashing

Postby gbernasrd » Tue Oct 08, 2019 5:57 am

thanks growltiger, CrystalInfo reports 100% Health GOOD, chkdsk found no errors.
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