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Bulk Rename Utility crashing

PostPosted: Sat Nov 18, 2017 2:47 pm
by SmileyJetson
When I try to select the folder that contains the files I want to rename, Bulk Rename Utility crashes. It freezes and the program shows as (Not Responding). The folder definitely exists and is accessible. Why is this happening?

Re: Bulk Rename Utility crashing

PostPosted: Tue Nov 21, 2017 3:25 am
by therube

Re: Bulk Rename Utility crashing

PostPosted: Sat Dec 09, 2017 2:14 am
by Junipadam
I have the same issue. None of the topics you linked were able to solve the problem.

BRU crashes whenever I open any folder that contains even 1 JPEG it crashes. It also crashes when I drag JPEGs onto the window. Solution?

Re: Bulk Rename Utility crashing

PostPosted: Mon Dec 11, 2017 11:16 am
by Admin
Could you send the jpg file that crashes BRU to support please? thanks

Re: Bulk Rename Utility crashing

PostPosted: Mon Feb 26, 2018 6:56 am
by SmileyJetson
Okay, it appears that having a copied file - i.e. IMG_1000 (2) - crashes Bulk Rename Utility. When I removed the parentheses, BRU was able to pull up the files just fine. Is there any way to fix this on BRU, or will this have to be worked around? It seems like BRU hasn't been updated in a while?

Re: Bulk Rename Utility crashing

PostPosted: Mon Feb 26, 2018 4:45 pm
by fallinto
I posted on the thread just below yours about similar issue but not because a file is a copy IMG_1000(2) .jpg

Turning off icon (display options>list>show icons)
Does that fix it? it did for me on two machines.

My crashing isn't because of date. It seems to happen on fresh pull of even a small amount of files from my camera.

Re: Bulk Rename Utility crashing

PostPosted: Fri Mar 23, 2018 3:06 pm
by SmileyJetson
fallinto wrote:I posted on the thread just below yours about similar issue but not because a file is a copy IMG_1000(2) .jpg

Turning off icon (display options>list>show icons)
Does that fix it? it did for me on two machines.

My crashing isn't because of date. It seems to happen on fresh pull of even a small amount of files from my camera.

This actually does the trick, thank you! I was having issues again and it wasn't related to a parenthesis problem. Following this did stop the crashing. Hopefully this is a permanent solution.

Re: Bulk Rename Utility crashing

PostPosted: Sat May 19, 2018 3:00 pm
by Imagarino
fallinto wrote:Turning off icon (display options>list>show icons)
Does that fix it? it did for me on two machines.


This fixed it for me too. Using BRU 3.0.0.1 on Windows 10 64 bit. This was happening with some sets of files and not others and was causing me a lot of grief.

Many thanks for the suggestion fallinto !

Re: Bulk Rename Utility crashing

PostPosted: Mon May 21, 2018 2:05 am
by Admin
Hi, would you be able to send us a sample of files that are causing the crash to support via e-mail? thanks

Re: Bulk Rename Utility crashing

PostPosted: Sun Jun 10, 2018 7:11 pm
by ckeiler
One of my machines stopped working. Disabling the icons allowed it to work again. One thing interesting though is that I am renaming files on a removable drive. Putting the removable drive on another machine worked fine with no issues with icons enabled. This problem all of a sudden developed. Thoughts?

Re: Bulk Rename Utility crashing

PostPosted: Tue Jun 12, 2018 12:30 am
by Admin
Hi , is this happening on Win 10 ? Are both computers Win 10 ? thanks