BRU 3.1.0.0 still freezes when "Show Icons" is enabled

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BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Tue Aug 27, 2019 8:11 pm

BRU 3.1.0.0 still freezes when "Show Icons" is enabled.
According to the release notes this issue has been fixed, but it seems that it isn´t.
As far as I can say the whole issue started to occur after the windows 10 1903 update.
Previously the program was working without any problems for years.
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Admin » Wed Aug 28, 2019 12:14 am

Hi, thanks, on which folder does this happen? thanks
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Wed Aug 28, 2019 6:11 pm

As far as I can say the issue occurs somehow randomly.

Right now I was trying to access c:\windows\system32. BRU froze immediately.
I had to kill the process using the taskmanager.

The strange thing is : Some minutes later BRU was working without any problems on that folder.
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Admin » Thu Aug 29, 2019 12:46 am

This looks like some caching happening in Windows, but the latest version 3.1 should not have this issue because we now have a different way to show icons for files.
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Thu Aug 29, 2019 7:21 am

Yesterday evening I have tried the following : uninstalled BRU, had a look at Program Files to make sure that the BRU folder was really gone, rebootet my notebook and finally reinstalled BRU 3.1.0.0

Still the same behaviour. The issue occurs randomly. It seems that all folders except the root folders c:\ d:\ e:\ ... can be affected.
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby therube » Thu Aug 29, 2019 4:43 pm

BRU 3.1.0.0 still freezes when "Show Icons" is enabled

To confirm, if you uncheck 'Show Icons', then the freezing subsides?
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Thu Aug 29, 2019 5:48 pm

Of course I have to kill the process first. After restarting BRU and unchecking "Show Icons" BRU is working fine without any issues.
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Thu Aug 29, 2019 6:15 pm

Now I made an observation : After about 10 minutes the frozen program came back to life and was showing the correct folder content including the icons.
But why does it take 10 minutes ?
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Admin » Fri Aug 30, 2019 12:31 am

Thanks, are you 100% sure you are using the latest 3.1.0.0? Just making sure...
What type of files is in the folders where it freezes when showing icons? Are these network folders? What extensions do file have?
thanks again
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Fri Aug 30, 2019 8:06 am

Yes, I´m absolutely sure that I´m using BRU 3.1.0.0
Unfortunately there is no way to post the BRU About-window as an attachment.

I´m not using network drives at all. All files are stored on an internal ssd and an external USB3 drive.
As already mentioned : For example c:\windows\system32 is affected, but somehow randomly.
This means : Sometimes it is possible to access this folder in BRU without any problems, but after the next reboot
BRU is showing the issue on that folder. And so on : Maybe after the next reboot the issue on that folder is still present,
or maybe not.

Other folders which are acctected in the same way are containing jpg, tif, raw images and mpg files.
Dachstein
 
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Re: BRU 3.1.0.0 still freezes when "Show Icons" is enabled

Postby Dachstein » Mon Sep 02, 2019 6:57 pm

I´m not 100% sure, but it seems that the issue is solved.

Last Friday evening I spent some time investigating this issue.
I took the process monitor "procmon.exe" from sysinternals suite in order to find out what BRU is doing
immediately prior to the program freeze.

What I have seen was a communication between BRU and the Microsoft Photo App.
So I decided to reinstall this Photo App and to reboot.

Unfortunately I did not notice that at the same time there were two Windows 10 Updates kb4512941
and KB4511555 in the queue which have been installed during this reboot as well.

Since last friday evening the issue did not occur any more.
Unsatisfying because now I don´t know which of both actions has solved the issue.
Dachstein
 
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