Moved Files Not Found

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Moved Files Not Found

Postby bhill1976 » Wed May 05, 2021 8:31 pm

I renamed batches of photos, appending their folder names as a prefix, and moved them up a level in the folder directory. I received successful confirmation notifications after each move. When I go to the path where the files should be, I cannot find the newly renamed files. All of the old files have been deleted by BRU. I did some trouble shooting/testing to see what might have gone wrong. I created "fake file.txt" and ran it through the same renaming rules. Successful confirmation, fake file deleted. I tried it again with a new "fake file.txt", and I get an error message that "appended folder name fake file.txt" already exists. I still cannot find the newly renamed file. BRU can't see the newly renamed file in the directory either. Is this maybe just an issue with my network attached storage drive. If I power it down and up and remap the drive, will the renamed files appear? Will they be lost forever? I don't believe BRU is keeping track of all the new file names it's created, so I'm guessing it's somehow "seeing" the renamed files that I can't see either through BRU or windows file explorer. How can I view/retrieve those files?
bhill1976
 
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Re: Moved Files Not Found

Postby therube » Wed May 05, 2021 9:36 pm

Are you using, did you enable the Log file?
If so, what does that show?

Providing (more) specific information would probably help.
Just what specific settings you used.
Paths & all that too.

Describe your NAS.
You've searched/explored your NAS for the expected files, how?


If the NAS is NTFS formatted, Everything is great at searching for file names.
(And if not names, if you know other information on the file, like size or dates or..., it's great at searching that way too.)

(Also a "real" file manager can help (where Windows Explorer can be a bit brain dead).)
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Re: Moved Files Not Found

Postby Admin » Thu May 06, 2021 12:43 am

I get an error message that "appended folder name fake file.txt" already exists.


The files should be there if this is the error message....
What is the full path the file is renamed into?
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Re: Moved Files Not Found

Postby bhill1976 » Thu May 06, 2021 3:54 pm

Thanks for the reply - responses in CAPS below...

therube wrote:Are you using, did you enable the Log file? I WASN'T. I'VE TURNED IT ON FOR USE GOING FORWARD.
If so, what does that show? N/A

Providing (more) specific information would probably help.
Just what specific settings you used.
Paths & all that too.
FOLLOW LINK TO BRU SCREEN SHOT ON MY ONEDRIVE (INCLUDES THE PATH):https://1drv.ms/u/s!Ankmuxe4ZfhOg-l7sCqDcdXSj3mLuw?e=CCFXPO



Describe your NAS.
You've searched/explored your NAS for the expected files, how?
WD MYBOOKWORLD
I COPIED THE PATH STIPULATED IN THE Path BOX IN BRU AND PASTED IT IN WINDOWS EXPLORER. THERE'S ONLY ABOUT 45 FILES IN THE TARGET FOLDER BEFORE AND AFTER THE MOVE, THOUGH I HAD MOVED MANY MORE. I ALSO SEARCHED FOR EXPECTED FILE NAMES ON THE ENTIRE DRIVE. IT'S POSSIBLE THE FILES ARE THERE AND I CAN'T SEE THEM FOR WHATEVER REASON. I'M HOPING A RESTART OF TEH NAS WILL RESOLVE, BUT I'M GUN-SHY ABOUT DOING THE RESTART IN CASE THAT I LOSE ACCESS TO THE FILES ALTOGETHER.


If the NAS is NTFS formatted, Everything is great at searching for file names.
(And if not names, if you know other information on the file, like size or dates or..., it's great at searching that way too.)
I'LL TRY THAT

(Also a "real" file manager can help (where Windows Explorer can be a bit brain dead).)

COULD YOU RECOMMEND ANOTHER FILE MANAGER OR 2?
bhill1976
 
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Re: Moved Files Not Found

Postby bhill1976 » Thu May 06, 2021 4:14 pm

I tried Everything and found the files almost immediately. I was looking in

\\MYBOOKWORLD\Public\Debi's Backup Network\My Docs 2017-07-12\Pictures\Kodak Pictures\

and the files were in:
C:\MYBOOKWORLD\Public\Debi's Backup Network\My Docs 2017-07-12\Pictures\Kodak Pictures\

Thanks so much for the help!
bhill1976
 
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Re: Moved Files Not Found

Postby therube » Thu May 06, 2021 7:46 pm

and the files were in:
C:\...


Correct.

And that is a definite bug!


---

In your case, it looks like you are using the same source & 'move to' directories.

---


On a local drive, what happens is that the files simply end up being renamed.
Code: Select all
05/06/2021 06:43:47 PM - Renamed "C:\TMP\BRU\PICS\SSD_icon.ico" to "C:\TMP\BRU\PICS\PICS-------SSD_icon.ico"
05/06/2021 06:43:47 PM - Renamed "C:\TMP\BRU\PICS\SSD_install_icon.ico" to "C:\TMP\BRU\PICS\PICS-------SSD_install_icon.ico"



On a network drive (UNC path), what happens is that the files end up on C:.

What it says (below) is NOT what happened.
(Well, actually it is. It's just that the intended action did not occur [do to the bug].)
Code: Select all
05/06/2021 06:37:14 PM - Renamed "\\Nas\pub\PICS\SSD_icon.ico" to "\NAS\PUB\PICS\PICS-------SSD_icon.ico"
05/06/2021 06:37:14 PM - Renamed "\\Nas\pub\PICS\SSD_install_icon.ico" to "\NAS\PUB\PICS\PICS-------SSD_install_icon.ico"

(Note the single slash \ in the to path name.
[In the screenshot, from above, you can also see the single slash in the 'Copy/Move to Location'.]
Single slash would denote the root directory of the (current) drive.
A double slash \\ would point to a UNC path.)

Code: Select all
C:.
\---PUB
    \---PICS
            PICS-------SSD_icon.ico
            PICS-------SSD_install_icon.ico
therube
 
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Re: Moved Files Not Found

Postby Admin » Fri May 07, 2021 2:01 am

Yes, I think it's a bug with the handling of the \\ for the network.
But Location (13) is not required in this specific case to rename, correct?
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Re: Moved Files Not Found

Postby GerGer » Fri May 07, 2021 10:17 am

Hi!

Just wanted to report that I have also stumbled upon this issue when trying to move files from a NAS folder to another one in the same NAS.

Hope this can be solved. I am available if I can help somehow.
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Re: Moved Files Not Found

Postby GerGer » Fri May 07, 2021 10:27 am

To my previous message, I'd like to add that I have seen these 2 behaviours:

1) Files being moved from \\NAS\folder to C:\NAS\Folder

AND

2) Files being moved from \\NAS\folder to \\NAS\folder\NAS\folder

I believe that in each case I selected the destination folder differently in the text box in (13): once I browsed to the folder using the explorer button to the right of the text field and, the other time, I pasted the path of the folder directly on the text field. But I don't even know if this can be something related to the cause of this problem.
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