Admin wrote:Hi Peter S,
could you send a screenshot with the error and the Bulk Rename Utility GUI to support, please?
thanks!
I've got several screenshots generated, actually a total of 8 images. In part because I work on three 27" monitors, so in all cases I cropped the images down to the two parts of the scenario. IE Windows explorer and the selected files, and BRU itself. And in part because I accidentally discovered a new scenario, and in fact narrowed down the specific situation where the error occurs.
However, I'm not sure how to get the files to you since I don't seem to be able to attach files or send private messages. Let me know and I can send the images. I've got them in a single zip file already.
In the mean time, here's the info about the files and the scenarios they are for. Plus the specific cause I found.
The images represent three scenarios:
1) Subset of files selected from a network drive/directory.
1 Initial file selection in explorer
2 BRU after launch from explorer right click, showing the error and the files list but no files selected and no active directory.
3 shows that the error persists after a refresh if a folder isn't selected first. And the list of files goes away
4 is after selecting the directory and then doing a refresh. The error goes away, and BRU works fine from there, including after further right clicks.
2) The same subset from a local drive.
1 Initial file selection in explorer
2 BRU after launch from explorer right click, no error and files are selected
3) Subset of files from a small (13 files) network directory.
1 Initial file selection in explorer
2 BRU after launch from explorer right click, no error and files are selected
I sent all three because in trying to generate the error for the screenshots, my first attempt was on the smaller directory. Which worked fine. I went back to a larger directory at that point, and the error occurred. So I started generating the screenshots.
After I had all the screenshots generated, I tried to narrow down the file count to determine the cutoff for generating the error. It seems that the error does not occur if there are 30 or fewer files in the network folder that match the most recent criteria, but does if there are 31. Note that it doesn't matter if there are more than 30 files, only that more than 30 match the filter. As an example, at first I thought the cutoff was at least 33 files, since it worked ok on a directory of that size. But when i started working my way down from 149 files in another directory where the error did occur, I got as low as 33 and it still didn't work.
That's when I noticed that the original folder with 33 files was 30 JPG (the current filter) and 3 PNG. While the other was all JPG, so 33 at that point. Once I removed three more files from that folder, so there were only 30, all JPG, and BRU started fine.
In those tests I was only selecting the directory, not specific files. But I retested with a subset of files selected and got the same result. More than 30 files matching the filter on a network drive and the error happens. 30 or less and it doesn't.
And of course it always works fine from a local drive, regardless of the number of files in the folder.
Thanks again, and let me know about how to get the screen shots to you.
Peter S